Privacy policy

What the booking form collects

When you submit the booking form we store what you type, so we can respond to you and schedule the work:

• Business name — required.
• Whether you agreed to receive text messages, and when you agreed — see “Text messages” below.
• Your name and your role at the business — optional.
• Email address — required, so we can confirm and reply.
• Phone number — optional. If you give us one we use it to reach you about access and timing, and, only if you tick the consent box, to text you about your visit. Leave it blank and we will use email instead.
• Service address — optional.
• Anything you write in the notes field — it is free text, so please don't put anything there you would not want us to keep.
• When you would like the work done, and which service you are asking about.

The one thing we record automatically

When a booking is submitted we record the sending IP address, and nothing else, purely to stop the form being abused by automated submissions. It is deleted automatically after 7 days — the cleanup runs on every submission rather than on a schedule, so nothing lingers. We do not store your browser or device details alongside it, and we do not use it to identify or profile you.

What the quote form records about your visit

If you submit the quote form, we record which page of our site you first arrived on, which page you submitted the form from, and how you reached us — the website that linked you here, such as a search engine, and any campaign tags in the link you clicked. We keep it so we know which parts of our own site are worth writing. Nothing is recorded if you do not submit the form.

• Your browser holds this in its own session storage while your visit lasts. It is cleared when you close the tab, and it is not a cookie.
• It is sent to us only at the moment you press send, as part of the form, and only if you choose to submit.
• It records the address of a page and the site that referred you — never what you typed, never what you looked at, and nothing about you as a person.
• It is stored against your enquiry, is never changed afterwards, and is not shared with anyone.

Advertising on one page

We advertise on Google, and one page of this site exists only for people who arrive by clicking one of those ads: lamb-services.com/lp/quote. That page — and only that page — loads Google's advertising tag, so we can tell which ads lead to a real enquiry rather than paying for clicks that go nowhere.

• It applies to that one page. The rest of this site — the home page, the service area pages, the FAQ, the ordinary quote form, and this policy — carries no advertising tag and no analytics of any kind. Everything in the next section is still true of every one of them.
• It sets cookies in your browser, which Google uses to recognise that the visit came from one of our ads. This is the only part of this site that sets a cookie at all.
• It reports two things to Google: that somebody submitted the quote form on that page, and that somebody tapped one of the phone numbers on it. Google is told that it happened, not what you typed — no name, no email address, no phone number, and nothing from the notes field.
• Google acts as a processor for us here and is also a controller in its own right for the advertising data it collects. What Google does with it is governed by Google's own privacy policy, which we do not control.
• You can avoid it entirely by not using that page. Every other route into our site reaches the same booking form with no tag on it, and your browser's own cookie and tracking settings, or an ad blocker, will stop it as well — the form still works if you do.

What we don't do on the rest of the site

Apart from the advertising page described above, which is the single exception, this is stated plainly because it is unusual enough to be worth saying:

• No analytics services. There is no Google Analytics, no tag manager, no product analytics, and no measurement script of any kind on these pages. Nothing watches you as you browse, and nothing is sent anywhere while you read.
• No tracking pixels, no advertising or social media trackers, and no cross-site tracking. We cannot see anything you do on any other website, and the advertising tag on our ads page does not tell us that either.
• No cookies are set when you browse these pages. The quote form uses your browser's session storage, described above, which is cleared when you close the tab and is never sent to another company.
• No third-party scripts, fonts, or images load in your browser. Our typefaces are served from our own domain, so browsing these pages sends nothing to a font provider.
• We do not sell or rent personal information to anyone, and we never have. The one thing that comes close is the advertising tag described above, which reports to Google that an enquiry happened on that page — that is measurement of our own advertising, not a sale, and it carries nothing you typed.

Text messages

If you tick the consent box on our booking form, we may text you about scheduling and your service — confirming a visit, reminding you one is coming up, or reaching you about access on the night. These are service messages, not marketing.

• We never sell, rent, or share your mobile number with any third parties. Text messaging opt-in data and consent are not shared with any third parties for any purpose.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for help, or contact us using the details at the bottom of this page.
• Opting out of texts does not affect your service — we will simply call or email you instead.
• Ticking that box is consent for service messages only. It is not permission to send you marketing, and we do not use it that way.

Who processes information for us

Running the site and replying to you means a small number of suppliers handle information on our behalf. Each is bound to use it only to provide their service to us:

• Vercel — hosts the website and serves these pages.
• Supabase — the database where your booking enquiry is stored.
• Resend — sends your confirmation email and notifies our office that your enquiry arrived.
• Twilio — delivers our text messages, and only for the numbers of people who have opted in.

These are service providers acting on our instructions, not parties we share your information with for their own use. Text messaging opt-in data and consent are excluded from all of the above: that information is not shared with any third parties, and it is never sold or rented to anyone.

How long we keep things

The IP address recorded against a booking submission is deleted after 7 days. Your enquiry itself is kept for as long as we may reasonably need it to serve you or to keep records of work we have quoted or carried out. Ask us to delete it and we will, except where we are required to retain it.

Your choices

Ask us what we hold about you, ask for a correction, or ask us to delete it — email us and we will deal with it. If you are an existing customer, you can ask us to stop sending job reminder emails at any time without affecting your service.

Children

This is a service for commercial kitchens. It is not directed at children, and we do not knowingly collect information from them.

Changes

If we change how this site handles information — including if we ever add analytics — we will update this page before the change goes live, and change the date at the top.

Questions about this policy

Email jason@lamb-services.com or call (760) 494-9466. Lamb Services LLC, San Marcos, California.